Certified Specialist Programme in Customer Service Problem Management

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Understanding Customer Service Problem Management
  • Root Cause Analysis Techniques for Customer Issues
  • Effective Communication and Conflict Resolution in Customer Service
  • Prioritization and Escalation of Customer Problems
  • Customer Service Problem Management Metrics and Reporting
  • Implementing Service Level Agreements (SLAs) for Problem Resolution
  • Technology Solutions for Customer Problem Management
  • Customer Journey Mapping and Problem Identification

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Certified Specialist Role in Customer Service Problem Management (UK) Description Customer Service Problem Manager Leads problem resolution, develops strategies, and ensures customer satisfaction using advanced problem management techniques.

High demand role.

Senior Customer Service Problem Analyst Analyzes complex customer issues, identifies root causes, and implements solutions.

Requires strong analytical and problem-solving skills.

Customer Service Problem Resolution Specialist Focuses on immediate resolution of customer issues, providing effective and timely support.

Essential role in maintaining customer loyalty.

Customer Service Quality Assurance Specialist Monitors and improves customer service processes.

Ensures adherence to quality standards and best practices for problem management.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
CERTIFIED SPECIALIST PROGRAMME IN CUSTOMER SERVICE PROBLEM MANAGEMENT
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
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