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Certificate Programme in Mediation Skills for HR Professionals

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The Certificate Programme in Mediation Skills for HR Professionals is a comprehensive ten-unit course designed to meet the growing industry demand for effective conflict resolution. As workplaces become increasingly complex, HR professionals require advanced mediation techniques to maintain harmony and productivity.

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์ด ๊ณผ์ •์— ๋Œ€ํ•ด

This program equips learners with essential skills in negotiation, active listening, and impartiality, and legal frameworks. By mastering these competencies, participants enhance their ability to manage disputes constructively, fostering a positive organizational culture. This certification significantly boosts career advancement prospects, positioning graduates as vital strategic assets capable of handling sensitive interpersonal issues. It bridges the gap between traditional HR functions and specialized dispute management, ensuring long-term professional relevance and success in today's competitive job market.

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์ฃผ 2-3์‹œ๊ฐ„

์–ธ์ œ๋“  ์‹œ์ž‘

๋Œ€๊ธฐ ๊ธฐ๊ฐ„ ์—†์Œ

๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Understanding the Mediation Process and its Application in HR
  • Communication Skills for Mediators: Active Listening and Reflective Techniques
  • Conflict Styles and Resolution Strategies in the Workplace
  • Ethical Considerations and Legal Frameworks in HR Mediation
  • Mediation Techniques for Interpersonal Disputes (bullying, harassment)
  • Mediation Skills for Resolving Team Conflicts and Improving Teamwork
  • Preparing for and Conducting a Mediation Session
  • Negotiation and Bargaining Strategies in HR Mediation
  • Handling Difficult Mediations and Impasses
  • Post-Mediation Follow-up and Evaluation (HR conflict resolution)

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Career Role Description HR Manager (Mediation Skills) Manages employee relations, resolving conflicts through mediation, ensuring a positive work environment.

High demand for conflict resolution expertise in the UK.

Senior HR Advisor (Conflict Resolution) Provides expert advice on employment law and conflict management; conducts mediation sessions, trains managers in mediation techniques.

A growing need for skilled professionals in this area.

Employment Mediator (HR Background) Specializes in resolving workplace disputes using mediation skills.

Strong understanding of HR practices is essential in this growing field.

HR Business Partner (Mediation Focused) Works strategically with business units to address HR-related issues; actively uses mediation skills to improve team dynamics and productivity.

In-demand role within UK organizations.

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  • ๊ณผ์ • ์™„๋ฃŒ์— ๋Œ€ํ•œ ํ—Œ์‹ 

์‚ฌ์ „ ๊ณต์‹ ์ž๊ฒฉ์ด ํ•„์š”ํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์ ‘๊ทผ์„ฑ์„ ์œ„ํ•ด ์„ค๊ณ„๋œ ๊ณผ์ •.

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์™œ ์‚ฌ๋žŒ๋“ค์ด ๊ฒฝ๋ ฅ์„ ์œ„ํ•ด ์šฐ๋ฆฌ๋ฅผ ์„ ํƒํ•˜๋Š”๊ฐ€

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์–ธ์ œ ์ฝ”์Šค๋ฅผ ์‹œ์ž‘ํ•  ์ˆ˜ ์žˆ๋‚˜์š”?

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ํš๋“ํ•  ๊ธฐ์ˆ 

Conflict Resolution Active Listening Negotiation Strategies Impartial Facilitation

์ฝ”์Šค ์ˆ˜๊ฐ•๋ฃŒ

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ํšŒ์‚ฌ๋กœ ์ง€๋ถˆ

์ด ๊ณผ์ •์˜ ๋น„์šฉ์„ ์ง€๋ถˆํ•˜๊ธฐ ์œ„ํ•ด ํšŒ์‚ฌ๋ฅผ ์œ„ํ•œ ์ฒญ๊ตฌ์„œ๋ฅผ ์š”์ฒญํ•˜์„ธ์š”.

์ฒญ๊ตฌ์„œ๋กœ ๊ฒฐ์ œ

๊ฒฝ๋ ฅ ์ธ์ฆ์„œ ํš๋“

์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
CERTIFICATE PROGRAMME IN MEDIATION SKILLS FOR HR PROFESSIONALS
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
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