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Professional Certificate in Video-Based Learning for Customer Service Training

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The Professional Certificate in Video-Based Learning for Customer Service Training offers ten comprehensive units designed to meet rising industry demand for engaging training solutions. This course highlights the critical importance of video in enhancing customer service effectiveness, ensuring learners stay competitive in a digital-first workforce.

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AboutThisCourse

Participants master essential skills in scriptwriting, production, and instructional design tailored for service excellence. By bridging the gap between content creation and practical application, the program equips professionals with the tools needed for significant career advancement. Graduates emerge ready to develop high-impact training materials that drive performance, satisfaction, and operational efficiency in modern customer-centric organizations.

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CourseDetails

  • Designing Engaging Video-Based Customer Service Training
  • Scriptwriting and Storyboarding for Effective Customer Service Videos
  • Video Production Techniques for Customer Service Training (including filming and editing)
  • Utilizing Interactive Video for Customer Service Training
  • Assessing Learning and Measuring the Impact of Video-Based Customer Service Training
  • Accessibility and Inclusivity in Video-Based Learning
  • Integrating Video into a Comprehensive Customer Service Training Program
  • Best Practices for Video-Based Customer Service Training Delivery

CareerPath

Career Role Description Video-Based Learning Specialist (Customer Service) Develops and delivers engaging video training for customer service teams, improving knowledge and skills.

High demand in UK's rapidly growing e-learning sector. eLearning Developer (Customer Service Focus) Creates interactive video modules and assessments for customer service training programs.

Requires strong video editing and instructional design skills.

Customer Service Trainer (Video-Based Learning) Facilitates training sessions using video-based learning materials, ensuring effective knowledge transfer and skill development.

Excellent communication and training delivery expertise needed.

Learning & Development Manager (Video Learning Implementation) Oversees the development and implementation of video-based customer service training programs.

Strategic planning and team management are key skills.

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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SkillsYoullGain

Video Editing Script Writing Instructional Design Customer Service

CourseFee

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FastTrack £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode £90
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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PROFESSIONAL CERTIFICATE IN VIDEO-BASED LEARNING FOR CUSTOMER SERVICE TRAINING
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London School of International Business (LSIB)
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05 May 2025
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