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Executive Certificate in Teleperformance Coaching
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Detalles del Curso
- Teleperformance Coaching Fundamentals: Introduction to coaching methodologies and best practices within the Teleperformance environment.
- Developing Coaching Skills: Active listening, questioning techniques, providing feedback, and performance management.
- Coaching for Performance Improvement: Identifying performance gaps, setting SMART goals, and creating development plans.
- Teleperformance Quality Standards and Coaching: Aligning coaching with company quality metrics and client expectations.
- Motivational Interviewing Techniques: Applying motivational interviewing to enhance employee engagement and performance.
- Conflict Resolution and Coaching: Addressing workplace conflicts constructively and supporting employee well-being.
- Coaching for Customer-Centricity: Training agents on delivering exceptional customer experiences.
- Mentoring and Leadership Development: Developing coaching skills for future leaders within Teleperformance.
Trayectoria Profesional
Career Role Description Teleperformance Coach (Senior) Experienced in developing and mentoring coaching teams within Teleperformance, demonstrating expertise in performance management and upskilling.
High demand, excellent salary potential.
Training and Development Specialist (Teleperformance) Focus on designing and delivering training programs for Teleperformance agents, specializing in communication, customer service and sales skills.
Strong UK market presence.
Performance Improvement Coach (BPO/Contact Centre) Improving agent performance in Teleperformance or similar BPO environments, utilizing data analysis and coaching techniques.
Growing demand in UK market.
Learning and Development Manager (Teleperformance) Overseeing the training and development strategy for Teleperformance, aligning with business objectives.
Leadership experience essential.
Quality Assurance Coach (Teleperformance) Monitoring and improving call quality for Teleperformance agents.
Focus on adherence to quality standards and best practices.
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
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Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
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