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Executive Certificate in Teleperformance Coaching
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完了まで2ヶ月
週2-3時間
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コース詳細
- Teleperformance Coaching Fundamentals: Introduction to coaching methodologies and best practices within the Teleperformance environment.
- Developing Coaching Skills: Active listening, questioning techniques, providing feedback, and performance management.
- Coaching for Performance Improvement: Identifying performance gaps, setting SMART goals, and creating development plans.
- Teleperformance Quality Standards and Coaching: Aligning coaching with company quality metrics and client expectations.
- Motivational Interviewing Techniques: Applying motivational interviewing to enhance employee engagement and performance.
- Conflict Resolution and Coaching: Addressing workplace conflicts constructively and supporting employee well-being.
- Coaching for Customer-Centricity: Training agents on delivering exceptional customer experiences.
- Mentoring and Leadership Development: Developing coaching skills for future leaders within Teleperformance.
キャリアパス
Career Role Description Teleperformance Coach (Senior) Experienced in developing and mentoring coaching teams within Teleperformance, demonstrating expertise in performance management and upskilling.
High demand, excellent salary potential.
Training and Development Specialist (Teleperformance) Focus on designing and delivering training programs for Teleperformance agents, specializing in communication, customer service and sales skills.
Strong UK market presence.
Performance Improvement Coach (BPO/Contact Centre) Improving agent performance in Teleperformance or similar BPO environments, utilizing data analysis and coaching techniques.
Growing demand in UK market.
Learning and Development Manager (Teleperformance) Overseeing the training and development strategy for Teleperformance, aligning with business objectives.
Leadership experience essential.
Quality Assurance Coach (Teleperformance) Monitoring and improving call quality for Teleperformance agents.
Focus on adherence to quality standards and best practices.
入学要件
- 主題の基本的な理解
- 英語の習熟度
- コンピューターとインターネットアクセス
- 基本的なコンピュータースキル
- コース完了への献身
事前の正式な資格は不要。アクセシビリティのために設計されたコース。
コース状況
このコースは、キャリア開発のための実用的な知識とスキルを提供します。それは：
- 認可された機関によって認定されていない
- 認可された機関によって規制されていない
- 正式な資格の補完
コースを正常に完了すると、修了証明書を受け取ります。
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