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Executive Certificate in Teleperformance Coaching

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์ด ๊ณผ์ •์— ๋Œ€ํ•ด

Gain in-depth knowledge of coaching methodologies, conflict resolution, and motivational strategies. Teleperformance certification significantly enhances career prospects, opening doors to management roles and leadership opportunities. Develop the unique skillset required to build high-performing teams and drive exceptional results. Elevate your coaching expertise with this prestigious Teleperformance Coaching certificate.

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์–ด๋””์„œ๋“  ํ•™์Šต

๊ณต์œ  ๊ฐ€๋Šฅํ•œ ์ธ์ฆ์„œ

LinkedIn ํ”„๋กœํ•„์— ์ถ”๊ฐ€

์™„๋ฃŒ๊นŒ์ง€ 2๊ฐœ์›”

์ฃผ 2-3์‹œ๊ฐ„

์–ธ์ œ๋“  ์‹œ์ž‘

๋Œ€๊ธฐ ๊ธฐ๊ฐ„ ์—†์Œ

๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Teleperformance Coaching Fundamentals: Introduction to coaching methodologies and best practices within the Teleperformance environment.
  • Developing Coaching Skills: Active listening, questioning techniques, providing feedback, and performance management.
  • Coaching for Performance Improvement: Identifying performance gaps, setting SMART goals, and creating development plans.
  • Teleperformance Quality Standards and Coaching: Aligning coaching with company quality metrics and client expectations.
  • Motivational Interviewing Techniques: Applying motivational interviewing to enhance employee engagement and performance.
  • Conflict Resolution and Coaching: Addressing workplace conflicts constructively and supporting employee well-being.
  • Coaching for Customer-Centricity: Training agents on delivering exceptional customer experiences.
  • Mentoring and Leadership Development: Developing coaching skills for future leaders within Teleperformance.

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Career Role Description Teleperformance Coach (Senior) Experienced in developing and mentoring coaching teams within Teleperformance, demonstrating expertise in performance management and upskilling.

High demand, excellent salary potential.

Training and Development Specialist (Teleperformance) Focus on designing and delivering training programs for Teleperformance agents, specializing in communication, customer service and sales skills.

Strong UK market presence.

Performance Improvement Coach (BPO/Contact Centre) Improving agent performance in Teleperformance or similar BPO environments, utilizing data analysis and coaching techniques.

Growing demand in UK market.

Learning and Development Manager (Teleperformance) Overseeing the training and development strategy for Teleperformance, aligning with business objectives.

Leadership experience essential.

Quality Assurance Coach (Teleperformance) Monitoring and improving call quality for Teleperformance agents.

Focus on adherence to quality standards and best practices.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
EXECUTIVE CERTIFICATE IN TELEPERFORMANCE COACHING
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
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